Shopping Policy

We are committed to providing each customer with a transparent, fair and secure shopping experience. This shopping policy is designed to clearly explain the shopping process, payment methods, order handling, invoice issuance and related rules, ensuring that you have a full understanding and reasonable expectations of the entire process when purchasing home products. All shopping activities are subject to this policy and must comply with relevant laws and regulations.

Ordering and Payment
After selecting the products, you can directly add the desired items to the shopping cart and complete the order filling and payment on the checkout page. We support multiple mainstream payment methods, including bank cards, third-party payment platforms, etc. A successful payment is considered as the order confirmation, and we will immediately enter the processing procedure. The order amount is based on the final display on the checkout page, including the product price, shipping fee (if any), and applicable taxes.

Order Processing and Confirmation
After successful payment, we will complete the review and stock preparation within 1-2 working days and notify you of the shipping progress through the system. You can log in to your account at any time to check the order status, including product preparation, packaging, shipping, and logistics tracking information. If there are insufficient stocks, the product is out of stock, or other reasonable reasons that prevent fulfillment, we will contact you actively within 24 hours and offer a full refund or negotiate an alternative solution.

Invoices and Certificates
We support the issuance of electronic invoices or ordinary VAT invoices. The invoice content is based on the actual payment amount on the order. You can apply for invoicing through your account after the order is completed, and we will provide the download link for the electronic invoice within 3-7 working days. Special requirements (such as VAT special invoices) should be noted during ordering, and we will assist you in handling them as per regulations.

Prices and Promotions
The product prices are displayed on the website in real time. We reserve the right to adjust prices due to market fluctuations and cost changes. All promotional activities, coupons, and discount deductions have clear usage rules and validity periods. The system will automatically apply them at the checkout. The final discount is based on the display on the order confirmation page.

User Responsibility
Please ensure that you provide accurate delivery information when placing the order, including the delivery address, contact information, etc. If there is a delay in delivery or return due to incorrect information, the additional cost will be borne by the buyer. We encourage you to carefully check the product specifications, sizes, materials, and applicable scenarios before placing the order to avoid subsequent inconvenience.

We handle every shopping transaction with professionalism and integrity, aiming to ensure that you feel convenient and at ease during the process of choosing household products. Thank you for your trust and support. We will continuously improve the shopping process to bring you a better home living experience.